Terms of Use

These Terms of Use govern access to and use of the SmartSpace.ai website, platform, and related services operated by Creative Q Limited (NZBN 9429033389417) trading as SmartSpace.ai.

You may use SmartSpace.ai only for lawful business purposes and in accordance with these Terms.

You must not:

• misuse the platform;
• attempt unauthorised access;
• interfere with platform operation;
• upload unlawful or malicious content;
• reverse engineer or attempt to extract source code except where permitted by law.

You are responsible for:

• maintaining the security of your account credentials;
• all activity under your account;
• ensuring authorised users comply with these Terms.

We may suspend or restrict access where:

• these Terms are breached;
• payment obligations are not met;
• platform security or integrity is at risk.

SmartSpace.ai provides AI-enabled workflow automation and business process tools.

AI-generated outputs:

• may contain errors or inaccuracies;
• should be reviewed by appropriately qualified personnel before being relied upon;
• may vary depending on prompts, source data, and third-party AI providers.

The Client remains responsible for:

• decisions made using platform outputs;
• reviewing automated workflows;
• ensuring compliance with applicable laws and industry requirements.

The Client retains ownership of its data.

Where applicable, SmartSpace.ai may process data within infrastructure controlled by the Client or third-party cloud providers.

The Client is responsible for:

• ensuring it has rights to upload and process data;
• compliance with applicable privacy and data protection laws.

SmartSpace.ai retains ownership of:

• the platform;
• software;
• workflows;
• system architecture;
• documentation;
• underlying intellectual property.

No ownership rights are transferred except where expressly agreed in writing.

The platform may rely on third-party providers including cloud infrastructure and AI services.

SmartSpace.ai is not responsible for:

• outages;
• third-party failures;
• external platform interruptions;
• changes to third-party services outside our reasonable control.

We aim to provide reliable platform access but do not guarantee uninterrupted or error-free availability.

Support services may be governed by separate Service Level Agreements (SLAs).

To the maximum extent permitted by law:

• SmartSpace.ai excludes liability for indirect or consequential loss;
• liability arising from use of AI-generated outputs is limited;
• total liability is limited to fees paid for the relevant services during the preceding 12 months.

Nothing in these Terms limits liability where liability cannot legally be excluded.

Each party agrees to keep confidential information disclosed through use of the platform confidential, except where disclosure is required by law.

Our collection and use of personal information is governed by our Privacy Policy.

We may update these Terms from time to time. Updated Terms become effective when published on this website.

These Terms are governed by the laws of New Zealand.